We want you to be completely satisfied with your purchases from our website. If for any reason you are not satisfied with your purchase, we accept returns within 3 days of receiving your order for a full refund or an exchange. Please note that returned products must be in their original condition, with all accessories included and without signs of use.

Refund Process

To return a product, please follow these steps:

1. Contact our customer service by e-mail at contact(a)sokrashop.com to obtain a return number and return instructions.
2. Carefully pack the returned product with all accessories and the return number in the original packaging.
3. Send the package to the address indicated in the return instructions.
4. Once we received the returned product, we will issue the refund or exchange within 3 business days of receiving the package.
5. Please note that delivery charges are non-refundable unless there is an error on our part or a faulty product.

Defective products

If you receive a defective or damaged product, please contact our customer service team as soon as possible to arrange a replacement or refund. We are committed to promptly resolving all defective product issues to ensure customer satisfaction.

contact us

If you have any questions about our refund policy, please do not hesitate to contact our customer service team at any time by email at contact(a)sokrashop.com or by phone at +44208 154 2359. We are available from Monday to Friday from 9 a.m. to 6 p.m.